Return Policy
Last updated March 20, 2025
At Habibi Qittat, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.
Please note that this policy applies to all purchases made through our website, https://habibiqittat.com and mobile app (Habibi Qittat). We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.
We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at hello@habibiqittat.com for assistance.
RETURNS
All returns must be postmarked within Fourteen (14) days of delivery.
Please note: All items must be in new and unused condition, with all original tags, labels, and original packaging.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: hello@habibiqittat.com. You will be informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
Which are the items that cannot be returned/replaced?
In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or return may not be possible. The following are circumstances under which we cannot accept returns or issue refunds:
● Late Request: Requests initiated more than 14 days after delivery cannot be accommodated.
● Incorrect Shipping Address: If the wrong shipping address is entered at checkout, we cannot offer a refund or return.
● Sale Items: Items purchased on sale or at a discounted price are not eligible for return or refund.
● Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash or other products.
● Original Packaging: Returns must include all original packaging, price tags, labels, and accessories. Items returned without these, or with damaged packaging, will not be accepted.
● Altered Serial Number: Products with defaced or altered serial numbers are not eligible for return or refund.
● Intentional Damage: Products that have been intentionally damaged, or otherwise destroyed, are not eligible for return.
● Free or Complimentary Products: Return or replacement requests for items that were free or complimentary are not accepted.
● Change of Mind: We do not accept returns or issue refunds if you simply change your mind after the purchase has been made.
How long will it take for the return process to complete?
We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within 7 to 14 working days after a thorough inspection of your return. If your return is approved, the refund will be credited to your original payment method.
RETURN PROCESS
To initiate a return and request a refund, you must first contact our customer support team at hello@habibiqittat.com within the applicable return window. Upon receiving the request, we will evaluate the eligibility of the return based on our return policy criteria. If the return request is approved, we will arrange for a designated delivery partner to collect the item from the customer’s provided address.
You are required to ensure that the product is securely packed with all original packaging, accessories, tags, and labels intact. The item must be in its original condition, free from any damage or signs of use. Once the returned item is received and inspected, we will process the refund as per our refund policy.
Failure to comply with the return process or provide the product in acceptable condition may result in the rejection of the refund request.
RETURN SHIPPING
● Refund of Shipping Fees: In instances where it is determined that there was a legitimate issue with the product, such as a defect in quality or an error in the item shipped, Habibi Qittat will refund the shipping fees incurred by the customer. In all other cases, the customer will be responsible for the return shipment cost.
● Requirement for Return Confirmation: Please do not mail your return package without receiving confirmation from us. Returning an item without prior confirmation may result in the rejection of your return request. In such cases, no refund or replacement will be provided.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURNED PRODUCTS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT IS TO BE USED OR TAMPERED WITH. IF A RETURNED PRODUCT IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST.
REPEATED RETURN REQUESTS
● We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
● We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
● The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
EXCHANGES
At Habibi Qittat, we are committed to ensuring your satisfaction with our products. Please read the following terms regarding our exchange policy:
Eligibility for Exchange:
● Product Condition: To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging with all tags, labels, and accessories intact.
Exchange Process:
● Initiating an Exchange: To initiate an exchange, please contact our customer support team within 14 days of receiving your order. Provide your order number, the item(s) you wish to exchange, and the reason for the request.
○ Email: hello@habibiqittat.com
● Approval and Instructions: Once your exchange request is approved, we will provide you with detailed instructions.
● Return Shipping Charges: You will be responsible for paying the return shipping charges. We will arrange the pickup.
Processing the Exchange:
● Inspection: Once we receive your returned item, we will inspect it to ensure it meets the exchange eligibility criteria. If the item does not meet these criteria, we will notify you that the exchange has been denied.
● New Item: If the exchange is approved, we will process your exchange and send out the new item to you. Depending on your location, the time it may take for your exchanged product to reach you may vary.
Exchanges for Different Products:
● Price Difference: If you wish to exchange an item for a different product with a different price, you will need to pay the difference if the new item is more expensive, or we will refund the difference if the new item is less expensive. Alternatively, you can opt for store credits. Please note that store credits can only be used on our website and cannot be cashed out or transferred to any other form of currency.
● Order Timing: The new order, after applying any price differences, will be subject to the same processing and shipping times as a new purchase.
CANCELLATIONS
Immediate Order Processing and Cancellation Limitations
At Habibi Qittat, we strive to provide a seamless shopping experience with efficient order processing and timely shipping. Orders may be canceled only if they are still in the processing phase and have not yet been dispatched. Once an order has been shipped, it cannot be canceled. If you need to request a cancellation or have any concerns about your order, please contact our customer service team as soon as possible, and we will make every effort to assist you.
Cancellation from our end
We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:
● Unavailability of Product/Service: Occasionally, a product or service may become unavailable after you've placed an order. If this happens, we'll inform you as soon as possible and offer a full refund or suggest alternative options that might interest you.
● Non-compliance with Terms of Service: We uphold our Terms of Service and if an order doesn't align with these or with applicable laws, we reserve the right to cancel it.
● Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorized use of payment information, we'll cancel the order to protect both you and our platform.
Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.
CHANGES TO THIS POLICY
Habibi Qittat reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the "Last updated" date at the top of this page.
QUESTIONS
If you have any questions concerning our return and refund policy, please contact us at: